We are currently looking to recruit Complaint Handlers to work on a challenging and high profile PPI project.

PPI Complaint Handler day to day responsibilities include:

– Assessing and resolving PPI disputes between consumers and financial institutions fairly and efficiently, in accordance with the appropriate processes, rules and guidance
– Determining cases according to what is fair and reasonable on a case by case basis
– Consistently achieving objectives set across a broad range of metrics – including quality, operational and financial
– Providing excellent customer service through living the company’s aims and values
– Actively managing personal caseload and contributing to the achievement of team objectives
– Developing and maintaining a detailed understanding of case-handling techniques and technical knowledge across all areas of Pensions products and services
– Acting as an ambassador for the organisation

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